This document describes common errors and general troubleshooting tips when your HP Printer USB Device is not Recognized. The solution is for Universal Serial Bus (USB) devices, such as hubs, thumb drives, printers, and cameras. Based on your window version, information may vary.
Before You Start
USB devices like copiers, printers, and scanners require USB device software and drivers are installed before connecting the USB device to the computer. Follow the installation documentation from the USB device manufacturer. During the troubleshooting of a USB device, you may need to disconnect the USB device from the computer.
Troubleshooting Steps When your HP Printer USB Device is Not Recognized
Follow the below steps for troubleshooting the USB devices that are not working right:
- Power: If your USB device operates on battery power, make clear that the batteries are correctly placed and they are working right. If your USB device works on external power, make clear that all the power connection is safe and the power cord is connected with the power source.
- Test the USB Connection: Many times, simply disconnecting & reconnecting the USB device with a computer can solve the problem:
Detach all USB devices from the computer excluding a USB mouse and keyboard (if they are in use). This includes hubs, thumb drives, printers, and cameras.
With all USB devices disconnected, do one of the following:
- If you have a desktop computer– Connect the device that is not working correctly to one of the USB ports on the back of the computer (the ports attached directly to the motherboard).
- If you have a notebook computer– Connect the device that is not working correctly to a USB port on the notebook. Do not use a USB port replicator (such as a docking station or USB hub).
What Happens When the Device is Connected?
- The Device Works Correctly: The problem is most likely related to power or poor overall system performance.
- The Device Does Not Work: Leave the device connected and continue to the next step.
- Installing USB Manufacturer Software: Some USB devices require manufacturer software to be installed before the USB device will work.
If your USB device has come up with the software and it was not installed already, install the software and follow the manufacturer instructions. After installing the software, reconnect the USB device that has problems. The device should now work correctly. If problems persist, continue to the next step.
- Microsoft Easy Fix Solutions: Microsoft provides a web-based automatic diagnostic and repair application. Fix solutions webpage and Chose the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. Go to the next step if the device does not work.
- Windows Update: Running Windows Update checks for operating system updates required for your computer. Visit the windows update section & follow on-screen steps for checking the updates and opt-in recommended & optional driver updates. If the device does not work, go to the next step.
- Microsoft System Restore: If in case your USB device was working already and then it became unusable, use Microsoft system restore and visit when the device is failed. If the device does not work, go to the next step.
4. Device Manager: You might be able to troubleshoot the problem using the Device Manager. In Windows, search for and open Device Manager. Just follow the below steps, depending on how your device is listed in device manager:
- Unknown Device: A driver is not installed or was not set up correctly. To correct this problem, uninstall and reinstall the driver for the device, as follows:
- Disconnect the device.
- Right-click Unknown Device, and select Uninstall. The Confirm Device Uninstall window opens.
- Click the box next to Delete the driver software for this device (if it is shown).
- Click OK.
- Restart the computer.
- Reinstall the device per the manufacturer’s instructions.
- Other Device: The USB ports are working but device drivers need to be installed. To correct this problem:
- Disconnect the USB device, and wait 20 seconds.
- Install the drivers per the manufacturer’s instructions.
By following the above rules, your HP printer USB device not recognized issue will resolve completely, but if somehow any issue occurs, you can simply contact the HP Printer Technicians.